Taggle-Powered Patient Self-Service Booths Recognised for Transforming Healthcare Experiences
We are proud to see the Patient Self-Service Booth (PSSB) recognised as one of NHG Health’s winning projects at the OpenGov Asia Recognition of Excellence Awards 2026.
Developed by Taggle for NHG Health, PSSB is an all-in-one digital self-service solution designed to simplify and connect key healthcare touchpoints for patients and caregivers. With more than 130 booths deployed across NHG Polyclinics, Tan Tock Seng Hospital, Khoo Teck Puat Hospital and the Institute of Mental Health, PSSB supports a seamless patient journey from appointment registration to bill payment.
By integrating with core healthcare systems including Epic, the National Electronic Health Record and National Immunisation Registry, alongside Singpass and MyInfo, PSSB brings secure, convenient and consistent digital services closer to patients.
Beyond improving the patient experience, the solution also helps healthcare institutions operate more efficiently. By consolidating multiple functions into a unified platform, PSSB has achieved up to a 55% reduction in the number of kiosks required, creating a more scalable approach to digital healthcare delivery.
At Taggle, we believe technology should make healthcare simpler for patients and more effective for care teams. We are honoured to partner with NHG Health in turning this vision into a solution that is already making a difference at scale.
Congratulations to NHG Health and everyone involved in this meaningful achievement!
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